Ideas Valyen - Return Policy

Sweet Peach Place (formerly Ideas Valyen) is committed to providing the best quality in all our products and ensuring all packaging is well enough to keep the safety of them, however, if you need to return it, please see our return policy below:

For products in ALL Collections offered (not on sale): We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

Please be gentle with us, for genuine leather products, we do not accept any returns, but only in situations of a problem with Quality, where the product(s) arrived in bad condition that could be caused by shipping handling

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at giftshop@ideasvalyen.com or sweetpeachplace@outlook.com, If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return questions at giftshop@ideasvalyen.com or sweetpeachplace@outlook.com